Troubleshooting
- Why am I getting an error message that says my carrier doesn’t add cellular plans?
- Why can’t I connect my eSIM on an Android Device?
- What does ‘PDP Authentication Failure’ Mean?
- Why does it say my code is no longer valid?
- My device is network locked, what does this mean?
- Why am I getting an error message about being unable to change my cellular plan?
- Why can’t I connect my eSIM on an iOS device or iPhone?
- Why do I have slow internet speeds and/or connection?
- How do I set up an APN?
- Why has my iMessage stopped working once I’ve installed my eSIM?
- Why has my home SIM stopped working after activating my eSIM?
- How do I tell if my eSIM is installed?
- How do I check that I have the correct eSIM activated or enabled?
- I can’t scan my QR code, what do I do?