In some cases, you’ll get an error message when trying to activate your new Travel Roam plan. This happens from time to time, and you can see it for the following reasons:
- You have a weak network connection which is causing the eSIM to not work properly.
- Your carrier has restrictions on eSIM plans and you can’t use them with your current provider.
- Your device is too old to use an eSIM or isn’t compatible with it.
- You may have a problem with your device which is stopping the eSIM from being used.
If you are getting an error message, there’s a couple of things you can try to fix it:
- Make sure your device has a strong, consistent connection.
- Check with your network provider to make sure you can use an eSIM.
- Ensure that your device is up-to-date.
- Try removing and then adding the eSIM plan all over again.
- If none of these steps work, you’ll need to speak to your network provider for assistance.