Skip to main content
العربية

How do I check that I have the correct eSIM activated or enabled?

Updated

You will need to check your phone settings to identify whether or not you have the correct eSIM enabled. The steps to do so for each type of device are listed below:

iOS Devices:

  1. Go to the Settings app.
  2. Go into the section marked ‘Mobile Data’.
  3. Click the eSIM you want to use.
  4. Make sure the toggle button for ‘Turn On This Line’ is green.

Once these steps are complete, your eSIM should be on.

Android Devices:

  1. Go to the Settings app.
  2. Go to the section marked ‘SIM Cards and Mobile Networks’.
  3. Navigate down to the section marked ‘Manage eSIM’.
  4. In this section, ensure that the correct eSIM is enabled. If the eSIM is not turned on, turn it on.

If you’re not sure which eSIM is the right one for your device, contact your network provider to find out. Alternatively, if you switch off each eSIM sequentially, you can determine which ones you need through a process of trial and error.